System Messages

New rates for local deposit services in Nigeria01/01/2024 05:07:37

Dear Respected Traders,

We would like to inform you about the changing of deposit rates for

BtcDana’s local deposit services.

Starting from the 1st of January 2024, new rates will be applied as follows:

Deposit Rate NGN 1050 per $1

If you have any question, please contact Live Chat for help.

Christmas and New Year Holiday Market Closure12/22/2023 08:19:07

Dear Traders, 

As we approach the holiday season, we would like to inform you of the changes to our market hours during Christmas and New Year. Please take note of the following adjustments: 

December 25, 2023 

FX, HSI, CL, DAX, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities closed all day (Crypto markets will remain open). 

December 26, 2023 

Crypto, FX, CL, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities will open normal hours. DAX, HSI will be closed all day. 

December 27,2023 

All markets will open and close according to normal hours. 

January 1, 2024 

FX, HSI, CL, DAX, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities closed all day (Crypto markets will remain open). 

January 2,2024 

All markets will open and close according to normal hours. 

We appreciate your cooperation and wish you a wonderful holiday season! 

[Nigeria] Please be careful of misinformation from unofficial videos12/07/2023 04:41:25

Dear Traders, 

We have noticed the existence of unofficial videos promoting the idea of making money through arbitrage on BtcDana. We strongly advise against believing in such videos or promotions from non-official sources claiming this opportunity. Our platform has strict measure against arbitrage and does not permit the exploitation of exchange rate differentials for profit. We urge you to report any such videos or materials if you come across them online to help prevent potential scams. Thank you for your attention. If you have any questions, please feel free to reach out to our helpful Live Chat team for assistance.

Notice of Closure of Thanksgiving Market in the United States on November 23 - 24.11/20/2023 05:09:42

Dear Users, 

In accordance with the exchange's notification, we would like to inform you of the market closure schedule during the upcoming Thanksgiving holiday: 

**Market Instruments on November 23** 

US Crude Oil Early closure at 20:15 (GMT+2) 

DAX40 Closure from 23:00 to 01:00 (GMT+2) 

JP225 Early closure at 20:00 (GMT+2) 

US30 Early closure at 20:00 (GMT+2) 

US500 Early closure at 20:00 (GMT+2) 

NSDQ Early closure at 20:00 (GMT+2) 

XAUUSD Early closure at 21:30 (GMT+2) 

XAGUSD Early closure at 21:30 (GMT+2) 

US Stocks Closed all day 

**Market Instruments on November 24** 

US Crude Oil Early closure at 20:30 (GMT+2) 

DAX40 Early closure at 23:00 (GMT+2) 

JP225 Early closure at 20:15 (GMT+2) 

US30 Early closure at 20:15 (GMT+2) 

US500 Early closure at 20:15 (GMT+2) 

NSDQ Early closure at 20:15 (GMT+2) 

XAUUSD Early closure at 20:45 (GMT+2) 

XAGUSD Early closure at 20:45 (GMT+2) 

US Stocks Early closure at 20:00 (GMT+2) 

All other instruments will not be affected. Trading for all instruments will resume normal operations on November 27. Please always be mindful of the risks when conducting transactions. 

Thank you for your understanding. 

Notification of Server Adjustment for Winter Time in North America11/02/2023 09:50:04

Dear Esteemed Customers,

Respectfully, we would like to inform you that on November 4, 2023, the North American daylight saving time will end, marking the beginning of winter time. In line with this, our servers will undergo adjustment and maintenance between 22:30 and 00:00 (GMT+1) on the same date. During this period, the quoting and trading of all product types will be temporarily suspended. Nevertheless, after completion, the trading hours for products will remain the same.

If you have further questions, please contact our customer service.

Notification of HSI Market Closure on 2nd October 202310/27/2023 10:37:18

Dear Traders,

In accordance with the exchange's notification, the Hang Seng Index (HSI) will be unavailable to trade on 2nd October 2023 due to the National Day holiday.

The trading of other instruments is not affected, and trading for all instruments will resume with the normal trading hours on 3rd October 2023. Please be cautious of potential risks.

Important Announcement - USOIL10/27/2023 10:36:59

Important Announcement for Traders,

We are excited to announce an enhancement aimed at enriching your trading experience. Beginning on Monday, October 16th, we will be implementing a significant improvement to the precision of USOil product quotations. Specifically, we will be transitioning from a two-digit to a three-digit decimal point system for USOil quotations, while keeping the product contract size steady at 1000 barrels.

Should you have any questions or require additional information, our online customer service team is readily available to assist you. We sincerely appreciate your ongoing support. 

Thank you for choosing us for your trading needs!

Important Notice: Trading Hours Update for Chung Yeung Festival10/27/2023 10:36:47

In accordance with the exchange's notification, Hang Seng Index (HSI) products will be closed for the entire day on October 23rd due to the Chung Yeung Festival. Other product categories will remain unaffected, and trading for all categories will resume as usual on October 24th. We kindly advise all traders to be mindful of potential risks during this period.

If you have any questions, please feel free to contact our online customer service. Thank you!

HK50 Market Afternoon Session Open Notification10/27/2023 10:36:32

Dear User,

On October 9, HK50 market afternoon session will be opened at 14:00 (GMT+8) due to cancellation of severe weather warning signals.

If any inquiries, please contact our customer service team.

Thank you for your understanding!

HK50 Market Delay Open Notification10/27/2023 10:36:14

Dear User,

On October 9, HK50 market morning session will be delayed or cancelled due to No. 8 Tropical Cyclone Warning Signal and BlackRainstorm Warning Signal. Exchange will issue a further announcement in due course.

If any inquiries, please contact our customer service team.

Thank you for your understanding!