System Messages

Upcoming Changes of Forced Liquidation Margin Level02/21/2025 06:59:14

We will be changing the margin level for forced liquidation or Stop Out on all accounts on the morning of February 23rd. After that, the margin level for forced liquidation will be reduced from 30% to 10%.

If your account losses to some extent and available balance drops below 10% of the margin, the system will automatically liquidate your positions to prevent further losses.

Please ensure that your account has sufficient funds and be mindful of the risk associated with your trades. If you have any questions, feel free to contact our 24/7 Customer Service. Thank you!

Notice for Upcoming 7-Day Swap-Free Rules02/18/2025 10:08:50

Target Accounts:

All app accounts (excluding MT5 accounts ).

Effective Date:

The new rules will take effect starting from February 18, 2025 .

Rules Overview:

1. Starting from February 18, all new positions opened will enjoy a swap-free period for the first 7 days. After the 7-day period ends, standard swap fees will apply as usual. For positions opened before February 17 (existing positions), swap fees will continue to be charged daily without any changes.

2. For both existing positions (opened before February 17) and new positions held for more than 7 days, the traditional 3x swap charge applied on Friday nights will no longer be in effect. Instead, swap fees will be calculated and charged separately for Friday, Saturday, and Sunday.

If you have any questions or require further clarification, please feel free to reach out to our online customer support team for assistance. Thank you for your understanding and continued trust in our services!

Security Alert: Stay Vigilant Against Scams02/13/2025 16:15:32

We’ve recently received reports of scammers pretending to be our account managers, offering fake “big rewards” to steal personal information like app accounts, passwords, and WhatsApp numbers.

Please remember: We will NEVER ask for your passwords, verification codes, or social media account details. Avoid clicking on suspicious links, and if you receive any questionable messages, please contact our official customer service right away.

If you’ve accidentally shared your account information, change your password immediately and reach out to our team for assistance.

Thank you for staying alert and helping us keep your account secure!

BTCDANA Team

MARKET HOLIDAY NOTICE – FEBRUARY 1702/12/2025 15:42:14

According to exchange notifications, trading hours for certain assets will be adjusted on Monday, February 17. Below is the list of affected assets, with all times in GMT+2.

🔹 Early Closure - 09:00 PM (February 17, 2025)

JP225, US30, US500, NQ/US100

🔹 Early Closure - 10:30 PM (February 17, 2025)

XAUUSD, XAGUSD, USOIL

🔹 Closed for the Entire Day

Stocks

📌 Trading will resume as normal on Tuesday, February 18. Please be aware of the associated market risks. Other assets not mentioned above remain unaffected. If you have any questions, please contact our 24/7 customer service team.

Hang Seng Index Market Closure on January 28–31, 202501/30/2025 10:57:34

Please be informed that in accordance with exchange notifications, the Hang Seng Index will close early at 06:00 (UTC+2) on January 28, 2025, and remain closed all day from January 29 to January 31, 2025. Trading of other products will not be affected. All product trading hours will resume as normal on February 1st.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Market Closure Notice for January 20, 202501/15/2025 08:44:14

As per exchange announcement, the trading hours for the following instruments will be adjusted on Monday, January 20, 2025. Other instruments remain unaffected. All times listed are in GMT+2.

Monday, January 20, 2025:

- XAUUSD, XAGUSD : Early Close at 21:30

- JP225, US30,US500,NQ/US100 : Early Close at 20:00

- Equities will remain closed for the entire day.

Starting from the market opening on Tuesday, January 21, 2025, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Market Closure Notice for January 0901/08/2025 04:06:31

As per exchange announcement, the trading hours for the following instruments will be adjusted on Thursday, January 9, 2025. Other instruments remain unaffected. All times listed are in GMT+2

Thursday, January 9, 2025:

- JP225, US30, US500, NQ will close earlier at 16:30

- Equities will be closed for the entire day

Starting from the market opening on Friday, January 10, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Notice: System Maintenance12/27/2024 14:56:35

Dear Users,

We plan to conduct system maintenance and upgrades on Sunday, December 29, from 05:30 to 08:30 (GMT+7). During this time, the following services will be temporarily unavailable:

App: All features except Live Chat

Website: Registration, deposits, withdrawals, transfers, and Web Trader

We apologize for any inconvenience caused. Please ensure to plan your funds and adjust your trading positions on your account in advance.

Thank you for your understanding.

Suspension of Vale Inc, Infosys, ICICI, HDFCBank Trading12/23/2024 16:47:06

Dear Customers,

Please be informed that in accordance with liquidity provider notice, trading for Vale Inc, Infosys, ICICI, HDFCBank will be adjusted as follows:

New position prohibition on December 23, 2024.

All floating positions will be liquidated on December 27, 2024 at 22:25 (GMT+2).

We are trying our best to bring these stocks back as soon as possible and we feel sorry for all inconvenience. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your cooperation.

Best Wishes,

BtcDana Team

Market Closure Notice for December 24, 2024 - January 1, 202512/20/2024 15:49:06

Please be informed that the trading hours for certain products will be adjusted during the holiday period. From December 24 to December 26, 2024, and again from December 31, 2024, to January 1, 2025, the following changes will apply. All other products will continue to trade as usual. All times are based on GMT+2.

December 24, 2024:

- XAUUSD, XAGUSD, HSI, JP225, US30, US500, NQ, USOIL, and Equities will close early at 20:45.

- DE40 will be closed.

- Nifty50 will operate with normal hours.

December 25, 2024:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Nifty50, Currency Pairs and Equities will be closed.

December 26, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, and Nifty50 will operate with normal hours.

- DE40, HSI, and Equities will be closed.

December 31, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, Nifty50, and Equities will operate with normal hours.

- DE40 will be closed.

- HSI will close early at 06:00.

January 1, 2025:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Currency Pairs and Equities will be closed.

- Nifty50 will operate with normal hours.

All products will return to normal trading hours at the market opening on Thursday, January 2, 2025.

Please be aware of the potential trading risks associated with the above market holiday schedule. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your understanding.