System Messages

Market Closure Notice for January 20, 202501/15/2025 08:44:14

As per exchange announcement, the trading hours for the following instruments will be adjusted on Monday, January 20, 2025. Other instruments remain unaffected. All times listed are in GMT+2.

Monday, January 20, 2025:

- XAUUSD, XAGUSD : Early Close at 21:30

- JP225, US30,US500,NQ/US100 : Early Close at 20:00

- Equities will remain closed for the entire day.

Starting from the market opening on Tuesday, January 21, 2025, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Market Closure Notice for January 0901/08/2025 04:06:31

As per exchange announcement, the trading hours for the following instruments will be adjusted on Thursday, January 9, 2025. Other instruments remain unaffected. All times listed are in GMT+2

Thursday, January 9, 2025:

- JP225, US30, US500, NQ will close earlier at 16:30

- Equities will be closed for the entire day

Starting from the market opening on Friday, January 10, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Notice: System Maintenance12/27/2024 14:56:35

Dear Users,

We plan to conduct system maintenance and upgrades on Sunday, December 29, from 05:30 to 08:30 (GMT+7). During this time, the following services will be temporarily unavailable:

App: All features except Live Chat

Website: Registration, deposits, withdrawals, transfers, and Web Trader

We apologize for any inconvenience caused. Please ensure to plan your funds and adjust your trading positions on your account in advance.

Thank you for your understanding.

Suspension of Vale Inc, Infosys, ICICI, HDFCBank Trading12/23/2024 16:47:06

Dear Customers,

Please be informed that in accordance with liquidity provider notice, trading for Vale Inc, Infosys, ICICI, HDFCBank will be adjusted as follows:

New position prohibition on December 23, 2024.

All floating positions will be liquidated on December 27, 2024 at 22:25 (GMT+2).

We are trying our best to bring these stocks back as soon as possible and we feel sorry for all inconvenience. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your cooperation.

Best Wishes,

BtcDana Team

Market Closure Notice for December 24, 2024 - January 1, 202512/20/2024 15:49:06

Please be informed that the trading hours for certain products will be adjusted during the holiday period. From December 24 to December 26, 2024, and again from December 31, 2024, to January 1, 2025, the following changes will apply. All other products will continue to trade as usual. All times are based on GMT+2.

December 24, 2024:

- XAUUSD, XAGUSD, HSI, JP225, US30, US500, NQ, USOIL, and Equities will close early at 20:45.

- DE40 will be closed.

- Nifty50 will operate with normal hours.

December 25, 2024:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Nifty50, Currency Pairs and Equities will be closed.

December 26, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, and Nifty50 will operate with normal hours.

- DE40, HSI, and Equities will be closed.

December 31, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, Nifty50, and Equities will operate with normal hours.

- DE40 will be closed.

- HSI will close early at 06:00.

January 1, 2025:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Currency Pairs and Equities will be closed.

- Nifty50 will operate with normal hours.

All products will return to normal trading hours at the market opening on Thursday, January 2, 2025.

Please be aware of the potential trading risks associated with the above market holiday schedule. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your understanding.

Market Closure Notice for November 29-3011/25/2024 11:36:35

Based on the announcement from the exchange, on Friday and Saturday, November 29-30, 2024, the trading hours for the following products will be adjusted as follows:

Friday, November 29, 2024:

- XAUUSD, XAGUSD, USOIL will close earlier at 02:30

- JP225, US30, US500, NQ will close earlier at 01:00

- Stocks will be closed for the entire day

Saturday, November 30, 2024:

- XAUUSD, XAGUSD, USOIL will close earlier at 02:45

- JP225, US30, US500, NQ will close earlier at 01:15

- Stocks will close earlier at 01:00

The times mentioned above are based on GMT+7, and other products will not be affected. All products will return to normal trading hours at the market opening on Monday, December 2, 2024.

Please be aware of the potential trading risks associated with the above market holiday schedule. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your understanding.

Notification of Server Adjustment for Winter Time in North America11/04/2024 08:07:11

Dear Esteemed Customers,

Respectfully, we would like to inform you that on November 3, 2024, the North American daylight saving time will end, marking the beginning of winter time. In line with this, our servers will undergo adjustment and maintenance between 03:00 to 04:00 (GMT+5.5) on the same date. During this period, the quoting and trading of all product types will be temporarily suspended.

If you have further questions, please contact our customer service.

Important Notice: GT Bank Withdrawals Temporarily Unavailable10/16/2024 12:14:33

Hi Traders,

Please note that GT Bank withdrawals are temporarily unavailable due to ongoing maintenance and technical issues on the bank’s side.

In the meantime, we recommend using alternative bank options for your withdrawal requests.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and patience during this time.

For any urgent matters or inquiries, please don’t hesitate to contact our support team.

Hang Seng Index Market Closure on October 11,202410/08/2024 15:09:48

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 11, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 14th.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Hang Seng Index Market Closure on October 1,202409/30/2024 14:57:54

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 1, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 2nd.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.