System Messages

Market Closure Notice – December 31 and January 112/30/2025 14:36:18

Dear Traders,
Please be advised that, according to the exchange's notice, trading hours for certain instruments will change on the dates below (all times are in UTC+2) :

December 31, 2025
HK50 will close at 06:00
UKOil will close at 22:00
DAX40 will be closed for the entire day

January 1, 2026
All symbols, excluding cryptocurrencies, will be closed for the entire day

All other instruments will remain open and available for trading as usual. If you have any questions, please feel free to reach out to our 24/7 customer service team.

Thank you for being part of our journey. In the year ahead, we remain committed to transparency, reliability and continuous improvement of our trading services. Wishing you a successful and rewarding 2026!

Market Closure Notice – Dec 24 to Dec 2612/23/2025 03:05:44

Dear Traders,
Please be advised that, according to the exchange's notice, trading hours for certain instruments will change on the dates below (all times are in UTC+2) :

December 24
HK50 will close at 06:00
US Stocks will close at 20:00
JP225, US30, US500, US100 will close at 20:15
XAUUSD, XAGUSD, USOIL will close at 20:45
UKOil will close at 21:00
DAX40 will be closed for the entire day

December 25
All symbols, excluding cryptocurrencies, will be closed for the entire day

December 26
DAX40, HK50 will be closed for the entire day

All other instruments will remain open and available for trading as usual.  

If you have any questions, please feel free to reach out to our 24/7 customer service team.

Scheduled Maintenance on Dec 2512/23/2025 02:58:18

Dear Customers,

Please be advised that our server will undergo scheduled maintenance on Thursday, December 25, from 04:00 to 06:00 (UTC+8). During this period:

1. The app will be unavailable for login.

2. App functions, including trading and account related services, will be temporarily unavailable. 

All services will resume normal operation once the maintenance is completed. 

We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support. Please make the necessary arrangements in advance and avoid trading activities during the maintenance period. 

Should you have any questions, please do not hesitate to contact our customer service team. 

Scheduled Maintenance on December 7, 202512/10/2025 08:44:40

To further improve system reliability and service quality, we will be conducting a scheduled network maintenance this weekend. The details are as follows:

Date: Sunday, December 7, 2025
Time (UTC+7): 08:30 - 09:30

During the maintenance window, intermittent connection interruptions may occur on the App. Our Technical Support Team will be monitoring the system throughout the maintenance period and after completion to ensure services resume smoothly.

We apologize for any inconvenience this may cause and appreciate your understanding and support.

Temporary Pricing Interruption for UKOIL,USOIL,US500, US30, US100 and JP22511/27/2025 23:54:31

Due to a technical issue affecting CME, pricing for UKOIL,USOIL,US500, US30, US100 and JP225 has been temporarily suspended as of 10:40AM on November 28 (UTC+8). Our team is closely monitoring the situation, and we will restore normal pricing as soon as the issue is resolved. We apologize for any inconvenience this may cause and appreciate your understanding.

Market Closure Notice for November 27 and 2811/26/2025 04:35:08

According to the latest announcement from the exchange, the trading hours for certain products will be adjusted on Thursday and Friday, November 27 and 28, 2025. All times below are shown in UTC+2.

Thursday, November 27, 2025
- JP225, US30, US500, US100: Close early at 20:00
- UKOIL: Closes early at 20:30
- XAUUSD, XAGUSD, USOIL: Close early at 21:30
- DAX40: Closes early at 23:00
- Stocks: Closed for the entire day
Friday, November 28, 2025
- Stocks: Close early at 20:00
- JP225, US30, US500, US100: Close early at 20:15
- XAUUSD, XAGUSD, USOIL: Close early at 21:45
- UKOIL: Closes early at 22:00
- DAX40: Closes early at 23:00

Trading hours for products not listed above will remain unaffected. All instruments will resume normal trading hours at the market open on Monday, December 1, 2025. 
We remind all users to be mindful of the risks involved in trading. If you have any questions, our 24/7 customer support team is available to assist you.
Thank you for your attention.

Sunday Server Maintenance Schedule Adjustment - November 1611/12/2025 08:42:40

Dear Valued Customers,

Please be informed that, starting from November 16, our weekly server maintenance time will be adjusted from 06:40 - 7:00 to 07:00–07:20 (GMT+8) every Sunday.

During this period, quoting and trading services will be temporarily unavailable. All functions will resume as normal once the maintenance is completed.

If you have any questions, please feel free to contact our customer service team. Thank you for your understanding and continued support.

Trading Notice - Nifty50 Market Closure on Nov 511/10/2025 08:22:29

Dear Traders,
Please be advised that, according to the exchange notice, trading for the Nifty50 instrument will be closed on Wednesday, November 5 (GMT+2). All other instruments will remain open and available for trading as usual.
We remind all users to be mindful of the risks involved in trading. If you have any questions, our 24/7 customer support team is available to assist you.
Thank you for your attention. 

Maintenance for Daylight Saving Time Ending on November 210/31/2025 00:38:47

We would like to inform you that North America will end Daylight Saving Time (DST) on November 2, 2025.
Accordingly, our servers will undergo adjustment and maintenance from 05:30 to 06:30 (GMT+8) on the same day. During this period, the quoting and trading of all product types will be temporarily suspended.

After the maintenance, trading hours for the following instruments will be adjusted as follows: 
- NIFTY50 → 05:45 – 12:00 (GMT+2)
- HK50 → 03:15–06:00, 07:00–10:30, 11:15–21:00 (GMT+2)
Trading hours for all other instruments will remain unchanged.

 We appreciate your understanding and cooperation. Should you have any questions, please feel free to contact our customer service team.

HK50 Market Closure on Oct 2910/27/2025 09:52:24

Dear Traders,
Please be advised that, according to the exchange notice, trading for the HK50 instrument will be closed on Wednesday, October 29(GMT+3). All other instruments will remain open and available for trading as usual.

We remind all users to be aware of the trading risks involved in trading. If you have any further questions, please contact our 24/7 customer support team.