System Messages

Notification of Server Adjustment for Winter Time in North America11/04/2024 08:07:11

Dear Esteemed Customers,

Respectfully, we would like to inform you that on November 3, 2024, the North American daylight saving time will end, marking the beginning of winter time. In line with this, our servers will undergo adjustment and maintenance between 03:00 to 04:00 (GMT+5.5) on the same date. During this period, the quoting and trading of all product types will be temporarily suspended.

If you have further questions, please contact our customer service.

Important Notice: GT Bank Withdrawals Temporarily Unavailable10/16/2024 12:14:33

Hi Traders,

Please note that GT Bank withdrawals are temporarily unavailable due to ongoing maintenance and technical issues on the bank’s side.

In the meantime, we recommend using alternative bank options for your withdrawal requests.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and patience during this time.

For any urgent matters or inquiries, please don’t hesitate to contact our support team.

Hang Seng Index Market Closure on October 11,202410/08/2024 15:09:48

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 11, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 14th.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Hang Seng Index Market Closure on October 1,202409/30/2024 14:57:54

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 1, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 2nd.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Hang Seng Index (HSI) Market Closure Notice for September 18, 202409/13/2024 14:02:16

We have been informed by the exchange that the Hang Seng Index (HSI) will be closed for the entire day on Monday, September 18, 2024. Trading of other products will not be affected. All product trading will resume with normal trading hours on Tuesday, September 19, 2024.

If you have any questions, please contact our 24/7 online customer service team.

Hang Seng Index (HSI) Market Closure Notice for September 5, 202409/05/2024 14:33:51

Dear Valued Customers,

We have been informed by the exchange that due to extreme weather, the Hang Seng Index (HSI) will be closed by 18:35 (GMT+8) today, Sept 5, 2024. Please be aware of the risks associated with trading.

If you have any questions, please contact our 24/7 online customer service team.

Trading Schedule Update: September 2, 2024 Market Closures08/30/2024 09:10:20

Attention Traders:

Please note that due to exchange holidays, trading for the following products will be suspended on September 2, 2024

- USOIL, XAUUSD, XAGUSD: Early close at 21:30  

- JP225, NSDQ, US30, US500: Early close at 20:00  

- Stocks: All-day close    

All times mentioned above are GMT+3. Trading for other instruments will remain unaffected. Normal trading hours for all instruments will resume after the market opens on September 3rd. Traders, please take note of the risks.  

If you have any questions, please reach out to our 24/7 online customer support team.

Important Update: Changes to Deposit & Withdrawal Rates07/25/2024 09:17:23

Dear Valued Users,

We would like to inform you about an important update regarding our deposit and withdrawal rates due to global market exchange changes.

Effective Date & Time: 25 July 2024

New Rates:

-Deposit Rate: $1 = 5.6 BRL

-Withdrawal Rate: $1 = 5.5 BRL

Please note that this update is crucial to align with the current market conditions and ensure the best possible service for our users.

Thank you for your understanding and continued support.

Best regards,

The BtcDana Team

RNDR/USDT Delisting Notice07/16/2024 13:57:24

Dear Clients,

According to LP announcement, at 2024-07-22 6:00 (UTC+3) all existing RNDR spot trading pairs will be delisted. We are planning to close all RNDR/USDT open positions and cancel all RNDR/USDT pending orders at 2024-07-16 15:00 (UTC+3). Please pay attention to possible effect on your trades.

Trading Schedule Update: July 1-4, 2024 Market Closure06/28/2024 16:26:13

Attention Traders:

Please note that due to exchange holidays, trading for the following products will be suspended from July 1 to July 4, 2024:

July 1

XAUUSD, XAGUSD: Normal Hours

HSI: Closed

JP225, NQ, US30, US500, Equities: Normal Hours

July 2

All instruments: Normal Hours

July 3

XAUUSD, XAGUSD, HSI, JP225: Normal Hours

NQ, US30, US500: Early Close (Times vary)

Equities: Early Close 20:00

July 4

XAUUSD, XAGUSD: Early Close 21:30

HSI: Normal Hours

JP225: Early Close 20:00

NQ, US30, US500: Early Close 20:00

Equities: Closed

All times mentioned above are in GMT+3. Trading for other instruments will remain unaffected. Normal trading hours for all instruments will resume after the market opens on July 5th. Traders, please take note of the risks.

If you have any questions, please reach out to our 24/7 online customer support team.