System Messages

Market Closure Notice for December 24, 2024 - January 1, 202512/20/2024 15:49:06

Please be informed that the trading hours for certain products will be adjusted during the holiday period. From December 24 to December 26, 2024, and again from December 31, 2024, to January 1, 2025, the following changes will apply. All other products will continue to trade as usual. All times are based on GMT+2.

December 24, 2024:

- XAUUSD, XAGUSD, HSI, JP225, US30, US500, NQ, USOIL, and Equities will close early at 20:45.

- DE40 will be closed.

- Nifty50 will operate with normal hours.

December 25, 2024:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Nifty50, Currency Pairs and Equities will be closed.

December 26, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, and Nifty50 will operate with normal hours.

- DE40, HSI, and Equities will be closed.

December 31, 2024:

- XAUUSD, XAGUSD, JP225, US30, US500, NQ, USOIL, Nifty50, and Equities will operate with normal hours.

- DE40 will be closed.

- HSI will close early at 06:00.

January 1, 2025:

- XAUUSD, XAGUSD, DE40, HSI, JP225, US30, US500, NQ, USOIL, Currency Pairs and Equities will be closed.

- Nifty50 will operate with normal hours.

All products will return to normal trading hours at the market opening on Thursday, January 2, 2025.

Please be aware of the potential trading risks associated with the above market holiday schedule. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your understanding.

Market Closure Notice for November 29-3011/25/2024 11:36:35

Based on the announcement from the exchange, on Friday and Saturday, November 29-30, 2024, the trading hours for the following products will be adjusted as follows:

Friday, November 29, 2024:

- XAUUSD, XAGUSD, USOIL will close earlier at 02:30

- JP225, US30, US500, NQ will close earlier at 01:00

- Stocks will be closed for the entire day

Saturday, November 30, 2024:

- XAUUSD, XAGUSD, USOIL will close earlier at 02:45

- JP225, US30, US500, NQ will close earlier at 01:15

- Stocks will close earlier at 01:00

The times mentioned above are based on GMT+7, and other products will not be affected. All products will return to normal trading hours at the market opening on Monday, December 2, 2024.

Please be aware of the potential trading risks associated with the above market holiday schedule. If you have any questions, please feel free to contact our 24/7 customer service team. Thank you for your understanding.

Notification of Server Adjustment for Winter Time in North America11/04/2024 08:07:11

Dear Esteemed Customers,

Respectfully, we would like to inform you that on November 3, 2024, the North American daylight saving time will end, marking the beginning of winter time. In line with this, our servers will undergo adjustment and maintenance between 03:00 to 04:00 (GMT+5.5) on the same date. During this period, the quoting and trading of all product types will be temporarily suspended.

If you have further questions, please contact our customer service.

Important Notice: GT Bank Withdrawals Temporarily Unavailable10/16/2024 12:14:33

Hi Traders,

Please note that GT Bank withdrawals are temporarily unavailable due to ongoing maintenance and technical issues on the bank’s side.

In the meantime, we recommend using alternative bank options for your withdrawal requests.

We sincerely apologize for any inconvenience this may cause and greatly appreciate your understanding and patience during this time.

For any urgent matters or inquiries, please don’t hesitate to contact our support team.

Hang Seng Index Market Closure on October 11,202410/08/2024 15:09:48

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 11, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 14th.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Hang Seng Index Market Closure on October 1,202409/30/2024 14:57:54

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on October 1, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on October 2nd.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Hang Seng Index (HSI) Market Closure Notice for September 18, 202409/13/2024 14:02:16

We have been informed by the exchange that the Hang Seng Index (HSI) will be closed for the entire day on Monday, September 18, 2024. Trading of other products will not be affected. All product trading will resume with normal trading hours on Tuesday, September 19, 2024.

If you have any questions, please contact our 24/7 online customer service team.

Hang Seng Index (HSI) Market Closure Notice for September 5, 202409/05/2024 14:33:51

Dear Valued Customers,

We have been informed by the exchange that due to extreme weather, the Hang Seng Index (HSI) will be closed by 18:35 (GMT+8) today, Sept 5, 2024. Please be aware of the risks associated with trading.

If you have any questions, please contact our 24/7 online customer service team.

Trading Schedule Update: September 2, 2024 Market Closures08/30/2024 09:10:20

Attention Traders:

Please note that due to exchange holidays, trading for the following products will be suspended on September 2, 2024

- USOIL, XAUUSD, XAGUSD: Early close at 21:30  

- JP225, NSDQ, US30, US500: Early close at 20:00  

- Stocks: All-day close    

All times mentioned above are GMT+3. Trading for other instruments will remain unaffected. Normal trading hours for all instruments will resume after the market opens on September 3rd. Traders, please take note of the risks.  

If you have any questions, please reach out to our 24/7 online customer support team.

Important Update: Changes to Deposit & Withdrawal Rates07/25/2024 09:17:23

Dear Valued Users,

We would like to inform you about an important update regarding our deposit and withdrawal rates due to global market exchange changes.

Effective Date & Time: 25 July 2024

New Rates:

-Deposit Rate: $1 = 5.6 BRL

-Withdrawal Rate: $1 = 5.5 BRL

Please note that this update is crucial to align with the current market conditions and ensure the best possible service for our users.

Thank you for your understanding and continued support.

Best regards,

The BtcDana Team