System Messages

[Server Maintenance Scheduled for March 10th (North American Daylight Saving Time Change]03/08/2024 08:39:46

Dear Customers,

To ensure a smooth transition during the upcoming Daylight Saving Time switch in North America on March 10th, 2024, we'll be performing server maintenance. During this window, from 5:30 AM to 6:30 AM (GMT+7), all products will be unavailable for quotes and trading. Following the maintenance, the opening and closing times for HSI products will be delayed by 1 hour. Trading times for all other products will remain unchanged.

For any questions, don't hesitate to reach out to our customer service team.

New rates for local deposit services in Nigeria02/26/2024 05:49:19

Dear Respected Traders,

We would like to inform you about the changing of deposit rates for BtcDana’s local deposit services.

Starting from the 26th of February 2024, new rates will be applied as follows:

Deposit Rate NGN 1400 per $1

If you have any question, please contact Live Chat for help.

February 19 Market Closure Notice02/19/2024 08:34:58

Dear BtcDana Users, 

In accordance with the exchange notification, we would like to inform you about the market closure schedule on February 19 th, 2024: 

US30, US500, NSDQ, JP225 will have an early close time at 20:00 (GMT+2) 

US Crude Oil, XAUUSD, XAGUSD will have an early close time at 21:30 (GMT+2) 

All Stocks will close all day 

All other instruments are not affected. Trading for all instruments will resume normally after the opening on February 20th, 2024. We advise all BtcDana traders to exercise caution and be mindful of the associated risks. 

Thank you for your understanding. 

Notice on Adjustment of Gold Market Closing Time02/06/2024 17:11:25

Dear Traders, 

As per notified by the exchange, starting from February 9th, the closing time for the gold market every Friday will be adjusted to 23:45 (GMT+2), while the closing time from Monday to Thursday will remain at 24:00 (GMT+2). Please manage your risk accordingly. If you have any questions, please contact our online customer service team. 

Hang Seng Index Market Closure Notification on February 202402/06/2024 10:14:29

Dear Traders, 

As per informed by the exchange, Hang Seng Index (HSI) trading schedule on February will be as follows:    

Friday, 9th February 2024: Market will be closed early at 06:00 (GMT+2) 

Monday, 12th February 2024: Market will be closed all day 

Tuesday, 13th February 2024: Market will be closed all day 

Other instruments will not be affected. From 14th February 2024 onwards, the market will open as usual. Please manage your risks accordingly. 

New rates for local deposit services in Nigeria01/30/2024 09:38:28

Dear Respected Traders,

We would like to inform you about the changing of deposit rates for

BtcDana’s local deposit services.

Starting from the 1st of January 2024, new rates will be applied as follows:

Deposit Rate NGN 1200 per $1

If you have any question, please contact Live Chat for help.

Martin Luther King Jr. Day Market Closure Notice01/12/2024 06:22:18

Dear Users, 

In accordance with the exchange notification, we would like to inform you about the market closure schedule for Martin Luther King Jr. Day on January 15th, 2024: 

US30, US500, NSDQ, JP225 will have an early close time at 20:00 (GMT+2) 

US Crude Oil, XAUUSD, XAGUSD will have an early close time at 21:30 (GMT+2) 

DAX40 will have an early close time at 23:00 (GMT+2) 

All Stocks will close all day 

All other instruments are not affected. Trading for all instruments will resume normally after the opening on January 16th, 2024. We advise all BtcDana traders to exercise caution and be mindful of the associated risks. 

Thank you for your understanding. 

New rates for local deposit services in Nigeria01/01/2024 05:07:37

Dear Respected Traders,

We would like to inform you about the changing of deposit rates for

BtcDana’s local deposit services.

Starting from the 1st of January 2024, new rates will be applied as follows:

Deposit Rate NGN 1050 per $1

If you have any question, please contact Live Chat for help.

Christmas and New Year Holiday Market Closure12/22/2023 08:19:07

Dear Traders, 

As we approach the holiday season, we would like to inform you of the changes to our market hours during Christmas and New Year. Please take note of the following adjustments: 

December 25, 2023 

FX, HSI, CL, DAX, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities closed all day (Crypto markets will remain open). 

December 26, 2023 

Crypto, FX, CL, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities will open normal hours. DAX, HSI will be closed all day. 

December 27,2023 

All markets will open and close according to normal hours. 

January 1, 2024 

FX, HSI, CL, DAX, JP225, US30, US500, NQ, XAUUSD, XAGUSD, Equities closed all day (Crypto markets will remain open). 

January 2,2024 

All markets will open and close according to normal hours. 

We appreciate your cooperation and wish you a wonderful holiday season! 

[Nigeria] Please be careful of misinformation from unofficial videos12/07/2023 04:41:25

Dear Traders, 

We have noticed the existence of unofficial videos promoting the idea of making money through arbitrage on BtcDana. We strongly advise against believing in such videos or promotions from non-official sources claiming this opportunity. Our platform has strict measure against arbitrage and does not permit the exploitation of exchange rate differentials for profit. We urge you to report any such videos or materials if you come across them online to help prevent potential scams. Thank you for your attention. If you have any questions, please feel free to reach out to our helpful Live Chat team for assistance.