System Messages

Maintenance for Daylight Savings Time03/07/2025 11:32:07

Dear Valued Customers,

We would like to inform you that on March 9, 2025, the North American daylight saving time will begin. As a result, our servers will undergo adjustment and maintenance from 06:30 to 07:30 (GMT+8) on March 9. During this period, the quoting and trading of all product types will be temporarily suspended. 

After the maintenance, the trading hours for the following instruments will be adjusted:

NIFTY50 changed to 06:45 — 13:00 (GMT+3)

HSI changed to 20:00-22:00, 04:15-07:00, 08:00-11:30, 12:15-20:00   (GMT+3)

Trading hours for other instruments will remain unchanged. We appreciate your understanding and cooperation. Should you have any questions, please do not hesitate to contact our customer service.

Nifty 50 Market Closure Notice – February 2602/25/2025 09:17:25

According to the exchange announcement, trading for the Nifty 50 asset will be closed on Wednesday, February 26, and will resume as usual on Thursday, February 27. Other assets remain unaffected.

We remind all users to be aware of the trading risks involved. If you have any further questions, please contact our 24-hour customer support.

Upcoming Changes of Forced Liquidation Margin Level02/21/2025 06:59:14

We will be changing the margin level for forced liquidation or Stop Out on all accounts on the morning of February 23rd. After that, the margin level for forced liquidation will be reduced from 30% to 10%.

If your account losses to some extent and available balance drops below 10% of the margin, the system will automatically liquidate your positions to prevent further losses.

Please ensure that your account has sufficient funds and be mindful of the risk associated with your trades. If you have any questions, feel free to contact our 24/7 Customer Service. Thank you!

Notice for Upcoming 7-Day Swap-Free Rules02/18/2025 10:08:50

Target Accounts:

All app accounts (excluding MT5 accounts ).

Effective Date:

The new rules will take effect starting from February 18, 2025 .

Rules Overview:

1. Starting from February 18, all new positions opened will enjoy a swap-free period for the first 7 days. After the 7-day period ends, standard swap fees will apply as usual. For positions opened before February 17 (existing positions), swap fees will continue to be charged daily without any changes.

2. For both existing positions (opened before February 17) and new positions held for more than 7 days, the traditional 3x swap charge applied on Friday nights will no longer be in effect. Instead, swap fees will be calculated and charged separately for Friday, Saturday, and Sunday.

If you have any questions or require further clarification, please feel free to reach out to our online customer support team for assistance. Thank you for your understanding and continued trust in our services!

Security Alert: Stay Vigilant Against Scams02/13/2025 16:15:32

We’ve recently received reports of scammers pretending to be our account managers, offering fake “big rewards” to steal personal information like app accounts, passwords, and WhatsApp numbers.

Please remember: We will NEVER ask for your passwords, verification codes, or social media account details. Avoid clicking on suspicious links, and if you receive any questionable messages, please contact our official customer service right away.

If you’ve accidentally shared your account information, change your password immediately and reach out to our team for assistance.

Thank you for staying alert and helping us keep your account secure!

BTCDANA Team

MARKET HOLIDAY NOTICE – FEBRUARY 1702/12/2025 15:42:14

According to exchange notifications, trading hours for certain assets will be adjusted on Monday, February 17. Below is the list of affected assets, with all times in GMT+2.

🔹 Early Closure - 09:00 PM (February 17, 2025)

JP225, US30, US500, NQ/US100

🔹 Early Closure - 10:30 PM (February 17, 2025)

XAUUSD, XAGUSD, USOIL

🔹 Closed for the Entire Day

Stocks

📌 Trading will resume as normal on Tuesday, February 18. Please be aware of the associated market risks. Other assets not mentioned above remain unaffected. If you have any questions, please contact our 24/7 customer service team.

Hang Seng Index Market Closure on January 28–31, 202501/30/2025 10:57:34

Please be informed that in accordance with exchange notifications, the Hang Seng Index will close early at 06:00 (UTC+2) on January 28, 2025, and remain closed all day from January 29 to January 31, 2025. Trading of other products will not be affected. All product trading hours will resume as normal on February 1st.

Please note the risks involved and trade prudently. For any inquiries, please contact our 24/7 customer support team.

Market Closure Notice for January 20, 202501/15/2025 08:44:14

As per exchange announcement, the trading hours for the following instruments will be adjusted on Monday, January 20, 2025. Other instruments remain unaffected. All times listed are in GMT+2.

Monday, January 20, 2025:

- XAUUSD, XAGUSD : Early Close at 21:30

- JP225, US30,US500,NQ/US100 : Early Close at 20:00

- Equities will remain closed for the entire day.

Starting from the market opening on Tuesday, January 21, 2025, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Market Closure Notice for January 0901/08/2025 04:06:31

As per exchange announcement, the trading hours for the following instruments will be adjusted on Thursday, January 9, 2025. Other instruments remain unaffected. All times listed are in GMT+2

Thursday, January 9, 2025:

- JP225, US30, US500, NQ will close earlier at 16:30

- Equities will be closed for the entire day

Starting from the market opening on Friday, January 10, all instruments will resume normal trading hours. Traders are advised to manage risks carefully. If you have any questions, please contact our 24/7 online customer support team.

Notice: System Maintenance12/27/2024 14:56:35

Dear Users,

We plan to conduct system maintenance and upgrades on Sunday, December 29, from 05:30 to 08:30 (GMT+7). During this time, the following services will be temporarily unavailable:

App: All features except Live Chat

Website: Registration, deposits, withdrawals, transfers, and Web Trader

We apologize for any inconvenience caused. Please ensure to plan your funds and adjust your trading positions on your account in advance.

Thank you for your understanding.