System Messages

Market Closure Notice for June 19, 202406/17/2024 15:32:46

Dear Users,

According to the exchange notice, the trading hours for the following products will be adjusted on June 19, 2024:

CL, XAUUSD, XAGUSD : Early Close 21:30

JP225, US100, US30, US500 : Early Close 20:00

Equity products closed all day

The above times are all in GMT+3. Other trading products are not affected. After the market opens on June 20, all products will resume normal trading hours. Please be aware of the risks.

If you have any questions, please contact our 24/7 online customer service team.

Hang Seng Index (HSI) Market Closure Notice for June 10, 202406/06/2024 09:11:44

Dear Valued Customers,

We have been informed by the exchange that the Hang Seng Index (HSI) will be closed for the entire day on Monday, June 10, 2024. Trading of other products will not be affected. All product trading will resume with normal trading hours on Tuesday, June 11, 2024. Please be aware of the risks associated with trading.

If you have any questions, please contact our 24/7 online customer service team.

Trading Schedule Adjustment Notice for May 27, 202405/23/2024 15:26:50

Dear Valued Customers, 

We have received a notification from the exchange that the trading hours for the following products will be adjusted on May 27, 2024: 

CL, XAUUSD, XAGUSD: Early close at 01:30 (GMT+7) 

HSI: Early close at 15:30 (GMT+7) 

JP225, NQ, US30, US500: Early close at 00:00 (GMT+7) 

Stocks: All-day close 

Trading hours for all other products will not be affected. All products will resume normal trading hours at the market open on May 28th. Please be aware of the associated risks. 

If you have any questions, please contact our customer service team. 

Thank you for your understanding. 

Important Notice: CBN Regulation Recent Update05/16/2024 12:34:01

Dear Respected Traders,

The Central Bank of Nigeria (CBN) has recently announced restrictions on digital banks engaging in cryptocurrency trading. We want to reassure you that this development does not affect our operations or your trading activities with us. BtcDana focuses solely on Forex trading, adheres to strict regulatory guidelines, and only processes payments through verified channels, ensuring your funds and account security remain intact.

You can trade on BtcDana with confidence as your trading activities with us are unaffected by the recent CBN directive. If you have any questions, please reach out to our customer support team. Thank you for your continued trust and loyalty.

Hang Seng Index Market Closure on May 15, 202405/14/2024 08:23:24

Dear Valued Customers, 

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on May 15, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on May 16th. Please note the risks involved and trade prudently. 

For any inquiries, please contact our 24/7 customer support team. 

Hang Seng and DAX Market Closure on May 1, 202404/30/2024 14:21:55

Dear Traders, 

We kindly inform you that the Hang Seng and DAX markets will be closed on May 1, 2024, in observance of exchange holidays. Trading for all other products will continue as usual. Normal trading hours for all products will resume on May 2nd. 

Please manage your trading positions accordingly and be aware of the associated risks. 

For any inquiries, please reach out to our 24/7 customer support team. 

HSI Holiday Notice - April 4, 202404/02/2024 09:23:49

The Hang Seng Index (HSI) will be closed on April 4, 2024, in observance of a public holiday. Trading in other products will not be affected. 

Trading Schedule: 

April 4, 2024: HSI closed, other products open 

April 5, 2024: All products open 

If you have any questions, please contact our 7*24 hours online customer service team. 

[Nigeria] Adoption of Floating Exchange Rate Model03/28/2024 09:19:35

Dear Traders,

In response to numerous requests and in acknowledgment of the ever-evolving exchange rate landscape in Nigeria, we are implementing a significant change at BtcDana, effective March 28, 2024. Moving forward, we will be transitioning to a floating exchange rate model.

Under this new framework, all deposit and withdrawal transactions will be processed in accordance with the prevailing market exchange rate. This adjustment reflects our commitment to aligning our services with current market dynamics, ensuring optimal trading experiences for our valued clientele.

Should you have any inquiries or require further clarification regarding this transition, we encourage you to reach out to our dedicated Live Chat team. 

Thank you for your continued trust and patronage.

Sincerely,

BtcDana

Market Closure Notice on March 29th and April 1st, 202403/26/2024 09:08:26

Dear users, 

According to the exchange's notification, the market will be closed for certain products on March 29th and April 1st as follows: 

Please be informed of the following market closure schedule: 

March 29th: 

DAX: Closed 

HSI: Closed 

JP225: Closed 

US30: Closed 

US500: Closed 

CL: Closed 

NQ: Closed 

XAGUSD: Closed 

XAUUSD: Closed 

Equities: Closed 

April 1st: 

DAX: Closed 

HSI: Closed 

The above times are in GMT+2. This only affects certain products. All other products will not be affected. Trading for all products will resume as normal on April 2nd. Please be aware of the risks involved. If you have any questions, please contact our 24/7 online customer service team. 

Deslisting Paytm Bank and UCO Bank on Withdrawal Options03/21/2024 08:17:51

Dear User,

Greetings! We are writing to inform you that we will be temporarily delisting Paytm Payments Bank Ltd and UCO Bank as withdrawal options. If you have a withdrawal pending with either of these banks, please kindly update your withdrawal bank card to another bank as soon as possible. This will ensure that your withdrawal is processed without any delays.

We apologize for any inconvenience this may cause and appreciate your understanding.

BtcDana Team