System Messages

Hang Seng Index Market Closure on May 15, 202405/14/2024 08:23:24

Dear Valued Customers, 

Please be informed that in accordance with exchange notifications, the Hang Seng Index will be closed for the entire day on May 15, 2024. Trading of other products will not be affected. All product trading hours will resume as normal on May 16th. Please note the risks involved and trade prudently. 

For any inquiries, please contact our 24/7 customer support team. 

Hang Seng and DAX Market Closure on May 1, 202404/30/2024 14:21:55

Dear Traders, 

We kindly inform you that the Hang Seng and DAX markets will be closed on May 1, 2024, in observance of exchange holidays. Trading for all other products will continue as usual. Normal trading hours for all products will resume on May 2nd. 

Please manage your trading positions accordingly and be aware of the associated risks. 

For any inquiries, please reach out to our 24/7 customer support team. 

HSI Holiday Notice - April 4, 202404/02/2024 09:23:49

The Hang Seng Index (HSI) will be closed on April 4, 2024, in observance of a public holiday. Trading in other products will not be affected. 

Trading Schedule: 

April 4, 2024: HSI closed, other products open 

April 5, 2024: All products open 

If you have any questions, please contact our 7*24 hours online customer service team. 

[Nigeria] Adoption of Floating Exchange Rate Model03/28/2024 09:19:35

Dear Traders,

In response to numerous requests and in acknowledgment of the ever-evolving exchange rate landscape in Nigeria, we are implementing a significant change at BtcDana, effective March 28, 2024. Moving forward, we will be transitioning to a floating exchange rate model.

Under this new framework, all deposit and withdrawal transactions will be processed in accordance with the prevailing market exchange rate. This adjustment reflects our commitment to aligning our services with current market dynamics, ensuring optimal trading experiences for our valued clientele.

Should you have any inquiries or require further clarification regarding this transition, we encourage you to reach out to our dedicated Live Chat team. 

Thank you for your continued trust and patronage.

Sincerely,

BtcDana

Market Closure Notice on March 29th and April 1st, 202403/26/2024 09:08:26

Dear users, 

According to the exchange's notification, the market will be closed for certain products on March 29th and April 1st as follows: 

Please be informed of the following market closure schedule: 

March 29th: 

DAX: Closed 

HSI: Closed 

JP225: Closed 

US30: Closed 

US500: Closed 

CL: Closed 

NQ: Closed 

XAGUSD: Closed 

XAUUSD: Closed 

Equities: Closed 

April 1st: 

DAX: Closed 

HSI: Closed 

The above times are in GMT+2. This only affects certain products. All other products will not be affected. Trading for all products will resume as normal on April 2nd. Please be aware of the risks involved. If you have any questions, please contact our 24/7 online customer service team. 

Deslisting Paytm Bank and UCO Bank on Withdrawal Options03/21/2024 08:17:51

Dear User,

Greetings! We are writing to inform you that we will be temporarily delisting Paytm Payments Bank Ltd and UCO Bank as withdrawal options. If you have a withdrawal pending with either of these banks, please kindly update your withdrawal bank card to another bank as soon as possible. This will ensure that your withdrawal is processed without any delays.

We apologize for any inconvenience this may cause and appreciate your understanding.

BtcDana Team

Hedged Positions Margin Rules Adjustment on March 2103/20/2024 08:50:31

Dear Client, 

Please be advised that we will adjust hedged positions margin rules for all symbols at 10:00 am (GMT+7), March 21. After adjustment, hedged positions won’t occupy any margin.  

Take XAUUSD for example, currently used margin per lot is approximately $450 and hedged positions occupy 50% of original margin. Please check used margins before and after adjustment below: 

Example 1:
XAUUSD 2 Lot Buy, 1 Lot Sell

Before: $900 

After：$450    

Reason:  1 lot buy and 1 lot sell are hedged, therefore margin for 1 lot buy position will be used under new rules. 

Example 2:

XAUUSD 2 Lot Buy, 1 Lot Sell

Before：$900 

After： $0 

Reason:  2 lots buy and 2 lots sell are fully hedged, so no margin will be used under the new rules. 

Example 3:

XAUUSD 2 Lot Buy, 1,9 Lot Sell

Before：$900 

After： $45 

Reason:  1.9 lots buy and 1.9 lots sell are hedged, therefore margin for 0.1 lot buy will be used under new rules. 

Please be advised that under new rules of hedged positions margin, used margin will increase after closing partial or all positions of either side. To prevent stop out caused by insufficient usable margin, please make sure there are adequate funds on your account when you attempt to close one side of hedged positions. Should you have any queries, please feel free to contact our online Customer Service Team.  

[Server Maintenance Scheduled for March 10th (North American Daylight Saving Time Change]03/08/2024 08:39:46

Dear Customers,

To ensure a smooth transition during the upcoming Daylight Saving Time switch in North America on March 10th, 2024, we'll be performing server maintenance. During this window, from 5:30 AM to 6:30 AM (GMT+7), all products will be unavailable for quotes and trading. Following the maintenance, the opening and closing times for HSI products will be delayed by 1 hour. Trading times for all other products will remain unchanged.

For any questions, don't hesitate to reach out to our customer service team.

New rates for local deposit services in Nigeria02/26/2024 05:49:19

Dear Respected Traders,

We would like to inform you about the changing of deposit rates for BtcDana’s local deposit services.

Starting from the 26th of February 2024, new rates will be applied as follows:

Deposit Rate NGN 1400 per $1

If you have any question, please contact Live Chat for help.

February 19 Market Closure Notice02/19/2024 08:34:58

Dear BtcDana Users, 

In accordance with the exchange notification, we would like to inform you about the market closure schedule on February 19 th, 2024: 

US30, US500, NSDQ, JP225 will have an early close time at 20:00 (GMT+2) 

US Crude Oil, XAUUSD, XAGUSD will have an early close time at 21:30 (GMT+2) 

All Stocks will close all day 

All other instruments are not affected. Trading for all instruments will resume normally after the opening on February 20th, 2024. We advise all BtcDana traders to exercise caution and be mindful of the associated risks. 

Thank you for your understanding.