System Messages

HSI January Contract Expiry Notice01/28/2021 12:02:59

Dear Respected Customer,

As per notified by our Liquidity Provider (LP), the January contract of Hang Seng Index will expire soon and forced liquidation will be carried out. The February contract will start trading.

New Year Holiday Announcement12/30/2020 11:15:23

Hi Traders! New Yeas is fast approaching and we would like to wish Happy New Year! During the New Year period, a few varieties won’t be available to trade. 

Forex: Market will be closed on 1st January and can’t be traded.

Gold and Silver: Market will be closed on 1st January and can’t be traded.

Hang Seng Index: Market will close early at 11 AM on 30th December, all positions will be closed 30 mins prior. Market will be closed on 1st January.

Crude Oil: Market will be closed on 1st January 4:00 AM onwards, all positions will be closed 30 mins prior. Market will be closed for the whole day on 1st January. 

Nasdaq: Market will be closed on 1st January at 3:00 AM, all positions will be closed 30 mins prior. Market will be closed for the whole day on the 1st January.

All varieties will resume trading as normal on 4th January. Cryptocurrency trading is not affected by the above holidays and will trade as usual. All deposits and withdrawal during this period will be processed as normal.

Christmas Holiday Announcement12/23/2020 05:17:47

Hi Traders! Christmas is fast approaching and we would like to wish you Merry Christmas to all who celebrates. During the Christmas period, a few varieties won’t be available to trade. 

Forex: Market will be closed on 25th December and can’t be traded.

Gold and Silver: Market will be closed on 25th December at 1:45AM, market will be closed the whole day on the 25th December.

Hang Seng Index: Market will close early at 11AM on the 24th December, all positions will be closed 30 mins prior. Market will be closed on 25th December.

Crude Oil: Market will be closed on 25th December 1:45AM onwards, all positions will be closed 30 mins prior. Market will be closed on the 25th December. 

Nasdaq: Market will be closed on 25th December 1:00AM onwards, all positions will be closed 30 mins prior. Market will be closed on the 25th December.

All varieties will resume trading as normal on 28th December. Cryptocurrency trading is not affected by the above holidays and will trade as usual. All deposits and withdrawal during this period will be processed as normal.

Thanksgiving holiday schedule11/24/2020 08:35:09

According to the notice from the exchange, the trading schedule for Thanksgiving Day is as follows: On November 26 (Thursday) the Nasdaq futures, U.S. crude oil, gold and silver will be closed early at 20:00. On November 27 (Friday) the Nasdaq futures will be closed early at 20:15, and US crude oil, gold and silver will be closed at 20:45 (early close. Opening time is normal-normal trading for other products. US crude oil. The Nasdaq will liquidate 30 minutes ahead of schedule-please be informed.

Notice that London Gold and Silver’s position will no longer be closed on Weekend10/22/2020 05:26:23

Dear Respected Customer,

As per the request of our customers, from today onwards, London Gold and Silver’s position will no longer be closed over the weekend. You can continue to hold your position. However, as market fluctuation can be stronger on Monday, please ensure that you have enough funds to prevent position closing due to margin call.

Notice: Hong Kong Stock Market Closed Due to Typhoon10/13/2020 03:00:22

Kepada Pelanggan Yang Terhormat,

Pagi Ini, Hong Kong Observatory mengeluarkan sinyal topan no. 8, dan saat ini belum juga dicabut. Oleh karena itu, Bursa Efek Hong Kong ditutup sementara. Laporan harga indeks Hang Seng akan berhenti untuk sementara. Jika perdagangan kembali berlanjut, maka kami akan kembali membuka perdagangan.

Holiday arrangements09/30/2020 08:59:41

Based on the Exchange notification, the trading schedule for Chinese National Day and Mid-Autumn Festival is as follows: The Hang Seng Index will be closed all day from October 1 to October 2 (GMT + 8) and will reopen on October 5 To trade in other varieties as usual. During the holidays, all deposits and withdrawals are normal. 

Notice About Clearing Time in Demo Account on Weekend08/28/2020 12:15:59

Dear Respected Customer,

As per the requests of our customers, demo account will also be subject to clearing time just like real account. From this week onwards, Hang Seng Index’s position will be automatically closed on Saturday  before market closure. Crude oil, Nasdaq, Gold, Silver, Brent Oil, S&P index, US Gold, Down Jones Index will be cleared  before market closure. Please be careful when managing open position in demo account. You can close your position by yourself.

Notice About Clearing Time in Demo Account on Weekend08/28/2020 08:42:03

Dear Respected Customer,

As per the requests of our customers, demo account will also be subject to clearing time just like real account. From this week onwards, Hang Seng Index’s position will be automatically closed on Saturday  before market closure. Crude oil, Nasdaq, Gold, Silver, Brent Oil, S&P index, US Gold, Down Jones Index will be cleared  before market closure. Please be careful when managing open position in demo account. You can close your position by yourself.

Dear respected user of BTC Dana07/27/2020 10:05:27

Recently, we have found a third party who claimed to be BTC Dana and formed Telegram, WhatsApp and Facebook group for illegal purposes. With this, we would like to clarify that BTCDana will NOT open any sort of private group for the purpose of deposit, transfer or withdrawal of funds. All deposit and withdrawal have to be done through the app. We urge our customers to be careful of such groups to avoid being scammed. If you have any queries, please contact our Live Chat. We hope that you remain alert.