System Messages

Notice on Chinese Independence Day holiday09/29/2021 22:20:43

Dear Users,

In observation of the Chinese Independence Day on October 1st 2021, the Hang Seng Index will be closed for one day. All other products will be traded normally. Deposits and withdrawal will proceed as normal.

Notice on maintenance by Exchange causing BNBUSDT to be unavailable for trading09/29/2021 05:42:00

Dear Respected Users,

We have received notice from our liquidity provider (LP) that BNBUSDT trading system will be under maintenance on 29th September 2021 at 10:00-12:00 (GMT+3). During the maintenance period, traders will not be able to open or close BNBUSDT positions. The specific recovery time is subject to notice from the exchange. Trading of other products will not be affected. Thank you for your kind understanding.

BTCDana and ForexDana Team

Server upgrade and maintenance notice09/07/2021 20:30:00

Dear BTCDana&ForexDana users, 

In order to provide better services to traders, the system will be upgraded and maintained at 5:00 am Jakarta time on September 12, 21. The estimated upgrade time is 15 minutes. During the maintenance, opening and closing transactions and deposit and withdrawal will be suspended, and the fund /balance may not be displayed normally. In order to prevent losses, it is recommended for you to ensure sufficient funds or close the position in advance. If you have any questions, please feel free to contact customer service for consultation, we apologize for the inconvenience caused.

Announcement of early closure of some trading varieties on United States Labor Day09/03/2021 10:38:51

In response to the exchange notice, the US Labor Day holiday notice on September 6 2021 is as follows: NSDQ, XAUUSD, XAGUSD will be closed early at 24:00(GMT+7), and the market will open at 5:00 (GMT+7) the next day, CL will be closed early at 23:44(GMT+7), and the next day at 5: 00(GMT+7) as normal, other varieties will not be affected, please do take note.

Notice on the modification of the Nasdaq’s weekend liquidation time08/11/2021 23:25:23

Dear users, there are some changes to the liquidation time for Nasdaq product on the weekend from 2:40 (GMT+7) on Saturday to 3:40 (GMT+7) on Saturday due to the adjustment of the Nasdaq's trading hours. Please be informed.

Chatroom under upgrade08/04/2021 04:01:32

Dear Respected Customers,

We are doing an upgrade on the Chatroom which might cause some features to be unusable. Chatroom would return to normal once the upgrade is finished. Thank you for your kind understanding.

Best Regards,

BTCDana & ForexDana

Scheduled Maintenance on 31st July 202107/30/2021 13:51:27

Dear Customers,

We will be doing a scheduled maintenance on Saturday 05:00 (GMT+7) and it is expected to last for 30 minutes. You won’t be able to access the app during the maintenance period so please manage your trades accordingly.

Thank you for your kind understanding,

BTCDana and ForexDana

Notice on Early Market Closure Due to US Independence Day07/02/2021 09:23:00

Dear Respected Users,

As per the notice from the exchange, the trading hours on US Independence Day is as follows: On 5th July, Crude Oil, Gold, Silver and Nasdaq Index trading will end early at 24:00 (GMT+7). Other varieties will be traded as usual. Trading will resume as usual on 6th July. Please be informed.

India Payment Channel is Online07/01/2021 09:00:00

Dear Users,

India payment method is back online now. Thank you for your kind patience. If you face any issues while making deposits, please contact our friendly Live Chat team for help.

Warm Regards,

BTCDana

Notice of Market Closure due to Establishment Day of Hong Kong Special Administration Region06/29/2021 10:53:52

As announced by the exchange, the trading hours during the Establishment Day of Hong Kong Special Administration Region will be as follows:

Trading of Hang Seng Index will be closed for one day on 1st July, and other products will be traded as normal. Trading of Hang Seng Index will resume as normal on 2nd July. Please be aware.