System Messages

Notice on System Upgrade12/28/2021 03:07:00

Dear Respected Users,

Due to the rapid growth of users around the world, the need of regulation, as well as to offer a smoother user experience, BTCDana will carry out a system upgrade on:

29th December 2021 

03:00-5:00 (IST)

04:30-06:30 (WIB)

08:30-10:30 (AEDT)

During the upgrade, all trading activity will commence as usual. However, there might be some disruptions in deposit and activities which is expected to last 30 minutes. Users are advised to manage their funds and positions and make deposits or reduce their position in advance to prevent unwanted circumstances. Users are advised to NOT logout during this period. If there is any issues or questions during the upgrade, please contact Live Chat for help.

Warm Regards,

BTCDana 

Notice of Trading Hours during Christmas Holiday12/23/2021 07:44:00

Dear Customer,

As per the notice from the exchange, the trading hours during Christmas holidays will be as follows:

•On 24th December 2021, trading of Hang Seng index will end early at 7:00 (GMT+3). All positions that have not been closed during this time will be automatically closed by the system

•Trading of Gold, Silver, Crude Oil and NASDAQ will not be available. All NASDAQ and Crude Oil position will be closed on 24th December 2021 at 00:40 (GMT+3)

•Forex and Cryptocurrency trading will run as usual

Please adjust your trades accordingly

Scheduled App Maintenance11/26/2021 03:41:10

Dear Respected Customers,

As per the notice from the liquidity provider, a scheduled maintenance will be carried out on Saturday 27th November 2021 between 01:00-01:30 (GMT+3). Trading activities cannot be carried out during this period so please make the proper adjustments accordingly.

Adjustment of Trading Hours Due to US Thanksgiving Holiday11/22/2021 04:34:55

Dear Users,

As informed by the exchange, here are the details of the trading hours during Thanksgiving holiday:

25th November 2021: Nasdaq and Crude Oil trading will end early at 20:00 (GMT+2), Gold and Silver trading will end early at 19:45 (GMT+2)

26th November 2021: Nasdaq trading will end early at 20:15 (GMT+2), Gold and Silver trading will end early at 20:30 (GMT+2), Crude Oil trading will end early at 20:45 (GMT+2)

The market opening time, deposit and withdrawal time will not be affected. 

Notice on Guru Nanak's BirthdayDear respected user11/18/2021 11:00:00

Dear respected user,

         We notice that tomorrow is the holiday on the occasion of Guru Nakak's Birthday, our company arrangement will be as follows:

1- Deposit and withdrawal are still normal;

2- Trading products are normally opened and closed according to their standard schedule;

3-Customer service will be online

You are welcome to consult at any time, thank you for your support and understanding and happy holiday!

18th of November, 2021

Btcdana/Forexdana Team

Live Chat Scheduled Maintenance11/12/2021 07:01:38

To the all users,

We will inform you that there is a repair/maintenance of the livechat system on November 14 at 09.00 – 10.00 (GMT+7) . Please note that during the repair the livechat system cannot be accessed. Trading and other transactions will take place normally. We apologize regarding the the inconvenience. Thank you.

Notice on Diwali Holidays11/03/2021 10:00:00

Dear respected user,

        We notice that tomorrow is the holiday on the occasion of Diwali, our company arrangement will be as follows:

1- Deposit and withdrawal are still normal;

2- Trading products are normally opened and closed according to their standard schedule;

3-Customer service will be online

You are welcome to consult at any time, thank you for your support and understanding and happy holiday!

Btcdana/Forexdana  Team

Adjustment on Trading Time due to Daylight Saving10/29/2021 07:36:46

Daylight savings will end soon. On 31st October, our company will adjust to daylight savings time and swap fees will be charged 1 hour later. On the 7th November, American market will also adjust to daylight savings time. The market opening and closing time of trading instruments will be delayed by 1 hour. During that period, the clearing time for NASDAQ and Crude Oil will be delayed by 1 hour. The calculation time for trading activities will also be delayed by one hour. Please read the rules for more details. If you have any questions, please contact Live Chat.

Notice on closure of Hangseng Index10/13/2021 03:15:09

Dear respected users, Upon receiving notice from the exchange, due to the impact of the typhoon, the Hangseng Index will temporarily stop trading from 13 October , 8:15 -11:00(GMT+7). We will issue another announcement regarding whether trading will resume in the afternoon. We apologise for the inconvinience and seek your kind understanding.

Notice on Chinese Independence Day holiday09/29/2021 22:20:43

Dear Users,

In observation of the Chinese Independence Day on October 1st 2021, the Hang Seng Index will be closed for one day. All other products will be traded normally. Deposits and withdrawal will proceed as normal.