System Messages

  • Notice on Diwali Holidays11/03/2021 10:00:00

    Dear respected user,

            We notice that tomorrow is the holiday on the occasion of Diwali, our company arrangement will be as follows:

    1- Deposit and withdrawal are still normal;

    2- Trading products are normally opened and closed according to their standard schedule;

    3-Customer service will be online

    You are welcome to consult at any time, thank you for your support and understanding and happy holiday!

    Btcdana/Forexdana  Team

  • Adjustment on Trading Time due to Daylight Saving10/29/2021 07:36:46

    Daylight savings will end soon. On 31st October, our company will adjust to daylight savings time and swap fees will be charged 1 hour later. On the 7th November, American market will also adjust to daylight savings time. The market opening and closing time of trading instruments will be delayed by 1 hour. During that period, the clearing time for NASDAQ and Crude Oil will be delayed by 1 hour. The calculation time for trading activities will also be delayed by one hour. Please read the rules for more details. If you have any questions, please contact Live Chat.

  • Notice on closure of Hangseng Index10/13/2021 03:15:09

    Dear respected users, Upon receiving notice from the exchange, due to the impact of the typhoon, the Hangseng Index will temporarily stop trading from 13 October , 8:15 -11:00(GMT+7). We will issue another announcement regarding whether trading will resume in the afternoon. We apologise for the inconvinience and seek your kind understanding.

  • Notice on Chinese Independence Day holiday09/29/2021 22:20:43

    Dear Users,

    In observation of the Chinese Independence Day on October 1st 2021, the Hang Seng Index will be closed for one day. All other products will be traded normally. Deposits and withdrawal will proceed as normal.

  • Notice on maintenance by Exchange causing BNBUSDT to be unavailable for trading09/29/2021 05:42:00

    Dear Respected Users,

    We have received notice from our liquidity provider (LP) that BNBUSDT trading system will be under maintenance on 29th September 2021 at 10:00-12:00 (GMT+3). During the maintenance period, traders will not be able to open or close BNBUSDT positions. The specific recovery time is subject to notice from the exchange. Trading of other products will not be affected. Thank you for your kind understanding.

    BTCDana and ForexDana Team

  • Server upgrade and maintenance notice09/07/2021 20:30:00

    Dear BTCDana&ForexDana users, 

    In order to provide better services to traders, the system will be upgraded and maintained at 5:00 am Jakarta time on September 12, 21. The estimated upgrade time is 15 minutes. During the maintenance, opening and closing transactions and deposit and withdrawal will be suspended, and the fund /balance may not be displayed normally. In order to prevent losses, it is recommended for you to ensure sufficient funds or close the position in advance. If you have any questions, please feel free to contact customer service for consultation, we apologize for the inconvenience caused.

  • Announcement of early closure of some trading varieties on United States Labor Day09/03/2021 10:38:51

    In response to the exchange notice, the US Labor Day holiday notice on September 6 2021 is as follows: NSDQ, XAUUSD, XAGUSD will be closed early at 24:00(GMT+7), and the market will open at 5:00 (GMT+7) the next day, CL will be closed early at 23:44(GMT+7), and the next day at 5: 00(GMT+7) as normal, other varieties will not be affected, please do take note.

  • Notice on the modification of the Nasdaq’s weekend liquidation time08/11/2021 23:25:23

    Dear users, there are some changes to the liquidation time for Nasdaq product on the weekend from 2:40 (GMT+7) on Saturday to 3:40 (GMT+7) on Saturday due to the adjustment of the Nasdaq's trading hours. Please be informed.

  • Chatroom under upgrade08/04/2021 04:01:32

    Dear Respected Customers,

    We are doing an upgrade on the Chatroom which might cause some features to be unusable. Chatroom would return to normal once the upgrade is finished. Thank you for your kind understanding.

    Best Regards,

    BTCDana & ForexDana

  • Scheduled Maintenance on 31st July 202107/30/2021 13:51:27

    Dear Customers,

    We will be doing a scheduled maintenance on Saturday 05:00 (GMT+7) and it is expected to last for 30 minutes. You won’t be able to access the app during the maintenance period so please manage your trades accordingly.

    Thank you for your kind understanding,

    BTCDana and ForexDana